A Solution

And just real quick - a quip and a suggestion. I've now switched to starbucks. I like their lattes better. But here is my problem with Starbucks. The line - no matter what time of morning I go - is always miles long! It's really frustrating. And you know why that line is so long? You pull up to order and the people in the window have a 5 minute conversation with you on how your day is going - how do I know how it's going? I just woke up and now I need some coffee so I can function at work. Don't talk to me. Then after you order they suggest about 5 other items on their menu that you could possibly buy to add to your coffee. So here's my suggestion. STOP TALKING. Take my order, my money, give me my coffee and let me start my day on time. Although it's a nice gesture - I think they could make their lines way shorter and increase their effectiveness and customer satisfaction.